Resource Management
Manage team members, skills, and competence levels
Smart Allocation
View available resources and make intelligent assignments
Assignment History
Track resource utilization and assignment patterns
How Dispatch Works
Smart Scoring
Each resource gets a composite score balancing competence, recency, coverage, and a small bonus for never-assigned.
Multi‑Skill Coverage
Select multiple skills; we consider partial matches and show missing skills as level 0 for transparency.
Fairness & Rotation
A 30‑day recency window favors less‑recently used teammates while still respecting capability.
Policy Presets
Quickly switch between Favor Competence, Balanced, or Favor Rotation to match incident priorities.