How Dispatch Works
Smart Scoring
Each resource gets a composite score balancing competence, recency, coverage, and a small bonus for never-assigned.
Multi‑Skill Coverage
Select multiple skills; we consider partial matches and show missing skills as level 0 for transparency.
Fairness & Rotation
A 30‑day recency window favors less‑recently used teammates while still respecting capability.
Policy Presets
Quickly switch between Favor Competence, Balanced, or Favor Rotation to match incident priorities.